| I uploaded multiple games on the same day (i.e. double-header, tri-match, etc.), but not all games are showing. |
| Answer: Please see the "Multiple Games on Same Day" document. |
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| How do I get my conference record to show correctly on the stats results page? |
| Answer: When setting up the game in your stats program, the game must be marked as league, conference, or however your stat program labels it. It can also be added to the .xml file at the top of the file with the location, time, etc. There should be a "leaguegame" section with either an "N" for no or "Y" for yes. If it's not there, you can add it in. It would look like this: leaguegame="Y" |
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| After uploading an .xml game file, an error message appeared saying, "One or more teams has an invalid ncaa id set." What does that mean? |
| Answer: It can mean that neither school has a correct school code listed within the file, possibly due to a typo. Or it can mean that the game is marked as a conference game on your schedule on the backend of the NCCAA site. Unmark the game as a conference game, and if the codes are entered in the file correctly, the file should now upload. |
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| After uploading an .xml game file, an error message appeared not related to the "ncaa id set" as mentioned above. What does that mean? |
| Answer: With the system accepting files from various stat programs, an error message may appear. If it's not related to an "invalid ncaa id set," it may still have uploaded properly. You should always verify on the sport's stat page (found at www.thenccaa.org/stats) that the game is showing under "Results" and "By Team" under your school's name. If it is, you can ignore the error message. If not, email Jesse Campbell at jcampbell@thenccaa.org. |
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| There are multiple variations of the same student-athlete on my team's stats. How is that fixed? |
| Answer: If a student-athlete's name is misspelled or entered in a different way (i.e. John Doe and Johnathan Doe), separate stat lines can appear in your team's stats. A preventative measure is to communicate beforehand with your opponent how names should be entered or send them a roster file. To fix it after the fact, schools should update each .xml game file with the correct spelling, send the updated files to jcampbell@thenccaa.org, and include an explanation. |
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| When I upload an .xml game file, the results appear properly in the stats results page, but not on the backend of my schedule or the front end schedule. Why not? |
| Answer: In order for results to flow through to the schedule, data (dates, times, opponents) within the .xml must match what's on the schedule. |
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| How do I report a forfeit in stats? |
| Answer: Be sure to follow any reporting procedures in the handbook to notify the national office of the forfeit. For statistical purposes, forfeits awarded for games not played (i.e. teams not showing up, not honoring contracts, etc.) will not count toward power ratings and should not be reported statistically. Forfeits awarded after a game has been completed (i.e. ineligible player, conduct issues, etc.) will count toward power ratings and should be reported statistically. To request a forfeit, email Jesse Campbell a description of why the forfeit is being requested along with a copy of the game contract. |
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| My stats are not correct. How do I fix it? |
| Answer: The NCCAA stat pages are automatically populated from the data within the .xml game files that are uploaded, so most likely one or more of the .xml game files uploaded for your school has errors. Schools would need to find those errors, fix the .xml game files, and work with Jesse Campbell to get the files reuploaded. If your school was not the official statistician, you would also need to follow the process explained in the "Disagreement on Game Stats" section of the Best Practices and Guidelines document. |
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| In my volleyball stats, the total number of sets are not correct. How do I fix it? |
| Answer: The NCCAA stat pages are automatically populated from the data within the .xml game files that are uploaded, so most likely one or more of the .xml game files uploaded for your school has errors. Specifically for volleyball, if the game is not entered or closed out properly within your software, game results may show ties, 1-0 matches, or 2-0 matches. There could also be 3-0 matches that have 4 or 5 sets within the file and 3-1 matches that have 5 sets within the file. Schools would need to find those errors, fix the .xml game files, and work with Jesse Campbell to get the files reuploaded. If your school was not the official statistician, you would also need to follow the process explained in the "Disagreement on Game Stats" section of the Best Practices and Guidelines document. |